CUSTOMER SATISFACTION SURVEY

This survey has been prepared by the Quality Management Department in order to measure the customer satisfaction required by the ISO 9001: 2015 Quality Management System. We kindly request you to answer the questionnaire carefully so that we can provide better service to our valued customers.

1. The Name Of The Business :
2. Respondents to Name/Surname :
3. The respondents worked in the position of the enterprise :
4. Respondents to the Telephone number of the :
5. Respondents to the E-MAIL address :
6. The enterprise's Quality Management Documents :

7. CAN YOU ASSESS THE QUALITY OF OUR PRODUCTS?
Quality product
Medium quality
Poor Quality Product

8. PRICES OF OUR PRODUCTS ARE AFFORDABLE
I agree
I'm undecided
I do not agree

9. OUR PRODUCTS ARE DELIVERED ON TIME
I agree
I'm undecided
I do not agree

10. ALL KIND OF DOCUMENTS RELATED TO THE PRODUCT (WARRANTY DOCUMENT, INVOICE, USER'S MANUAL, ETC.) ARE DELIVERED COMPLETELY AND WITHOUT FINISH.
I agree
I'm undecided
I do not agree

11. ALL KIND OF DOCUMENTS RELATED TO THE PRODUCT (WARRANTY DOCUMENT, INVOICE, USER'S MANUAL, ETC.) ARE DELIVERED COMPLETELY AND WITHOUT FINISH.
I agree
I'm undecided
I do not agree

12. OUR AFTER SALES SERVICE STAFF CAN PROVIDE YOU WITH SOLUTIONS IF A PROBLEM OCCURS
I agree
I'm undecided
I do not agree

13. I CAN GET SUFFICIENT SUPPORT BY PHONE ANYTIME
I agree
I'm undecided
I do not agree

14. I RECOMMEND YOUR PRODUCTS TO OTHERS
Yes
I'm undecided
No

15. ARE YOU SATISFIED WITH OUR SALES TEAM?
Yes
I'm undecided
No

16. Complaints and Suggestions
   

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